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The Conflict Conscious Communicator: Strategies for Success in the Workplace and Beyond


Marshall, Room 490
845 N Park Ave
85721 Tucson , AZ


Fri, 01/26/2018 - 2:00pm


Part of the Spring 2018 MENAS Colloquium Series




Caitlan Hendrickson, Director of Ombuds Program, University of Arizona

We face opportunities for conflict, misunderstanding, miscommunication, and other interpersonal challenges on a daily basis, and these challenges can have serious impacts on workplace climate, job satisfaction, and career progression, as well as on our individual, departmental, and organizational health. This session aims to advance your knowledge, confidence, and competence in effectively engaging conflict and other difficulties.


Caitlan Hendrickson directs the UA Ombuds Program, assisting employees and students with concerns, conflicts, and other challenges. As the UA Ombuds, she works to advance consciousness in communication, collaboration, and organizational climate. She has over thirteen years of experience in conflict management, including in higher education, court, non-profit, and business settings. This experience ranges from coaching and consulting to mediations, trainings, and large-group processes. She began her career in the social service sector, working with marginalized communities, before transitioning to higher education. Prior to coming to the UA she served as Director of Conflict Resolution Services at the University of Oregon and, since 2008, she has had a private practice performing conflict management consulting and interpretation and translation. Caitlan holds a Master of Education in Human Relations and has received over 900hrs of professional training in conflict management practices.